Scranton Public Library System

Feedback from community members, library board members, and staff members allowed researchers to identify strategies for optimal service. This multi-pronged study also included input from library users as well as non-library users.

August 2020

The Luzerne Foundation- October 2019 – The Institute assisted The Luzerne Foundation in its strategic planning process by assessing community needs, foundation impact, and perceptions. Various stakeholder groups were interviewed and surveyed in order to determine where the organization could improve or change, and to identify benefits or strengths of the foundation. The data informed subsequent recommendations for action.