Scranton Public Library System

Scranton Public Library System

Feedback from community members, library board members, and staff members allowed researchers to identify strategies for optimal service. This multi-pronged study also included input from library users as well as non-library users. August 2020
CASA Luzerne County

CASA Luzerne County

The strategic planning committee for CASA (Court Appointed Special Advocates) Development commissioned a three-year plan. With the exception of children served, all stakeholder groups offered input which The Institute’s research team synthesized into recommended...